Your new BSB: 636-380
We’re upgrading client payment experiences for the future.
Faster improved payments
Crown Money is always striving to elevate the experience customers have with us. We’re undertaking a significant upgrade to our payments platform that will open the door to enhanced payments.
Continued ability to Direct Debit
Improved ability to set up Direct Debit payments from your Home Loan Account.
Faster payments
A move to near real-time, secure payments, so money goes where customers want it, when they want it (coming in 2026).
August 2025
Payment platform and customer experience upgrade begins.
Mid September 2025
Customers receive new BSB with guidance on updating BSB with third parties.
30 November 2025
Deadline for customers to inform third parties of their new BSB details.
Don’t worry, we’ve got your back
We will be reaching out to you individually if any further assistance is needed. In the meantime, if you’d like to book in a time to discuss this in more detail, please head to this booking link.
What You Need to Do
- Download your list of affected payments:
Option 1: Using the Origin Banking App
- Open your Origin Banking App
- Go to Menu > Documents
- Look for the file labelled “BPAY migration affected Payments”
Option 2: Using Internet Banking
- Log in to your Internet Banking
- Go to View Documents
- Select Useful Links
- Select “BPAY migration affected Payments” and download the list
- Once you’ve downloaded the list:
- Update your salary or income deposits.
- Update your direct debits. (For step-by-step guides on how to change payment details with the main providers, please see the table below.)
- After updating your payments, please notify us by completing the form below, or by replying to the email or SMS that was sent to you.
How to Update your Direct Debits
| Provider | How to Update Direct Debit Details | Website / Link |
|---|---|---|
| Telstra | Login to My Telstra app → Payments → Manage direct debit → Update bank account. Or call 13 22 00. | Telstra.com |
| Aussie Broadband | Log into MyAussie® app or web portal → go to Billing tab → click Edit under Payment Method → enter BSB, account number, account name → click Update. You can also call 1300 880 905 for assistance. | Aussie Broadband |
| Bupa | Log into myBupa portal → update payment or direct debit details in your account. Alternatively, call 1300 795 766. | Bupa Australia |
| Medibank | In My Medibank app or online: go to Payments → Direct debit → click “Edit” next to account details → choose new bank account or credit card tab → enter details → Save/Confirm. | Medibank |
| AHM | Login to ahm Online Services → Payment details → Update. | help.ahm.com.au |
| Linkt (e.g., tolls) | Log into your account or Linkt app → go to Payment details or Auto top-up → select Bank account tab → enter account name, BSB, and account number → accept the Direct Debit Service Agreement → click Save. | linkt.com.au |
| MoneyPlace | Email service@moneyplace.com.au with your new BSB, account number, and account name—MoneyPlace will update your direct debit details. | MoneyPlace |
| Medicare / Services Australia | Sign into myGov → open Medicare → go to My details → click Edit under Bank details → enter new account name, BSB, and account number → click Save bank details → confirm changes. | Services Australia |
| Provider | How to Update Direct Debit / Bank Details | Website / Link |
|---|---|---|
| 28 Degrees Mastercard | Login to 28 Degrees Online Service Centre → Manage payments → Update direct debit bank account. | 28 Degrees |
| AAF (Finance/Union Fees) | Contact provider directly. | N/A |
| AAMI Insurance (AAMI PI) | Login to My Account → Billing → Update direct debit. Or call 13 22 44. | AAMI |
| AFSH Nom (AFS Holdings Nominees) | Contact finance company directly. | N/A |
| AG Insurance (A G Insurance) | Contact provider directly (unclear which insurer). | N/A |
| AGL SA Pty Ltd | Login to My Account or AGL app → Account settings → Billing & Payments → Direct Debit → Edit. | AGL My Account |
| AGL Telco | Log in to AGL My Account → Billing & Payments → Payment options → Direct Debit → Update bank details. | AGL Telco Help |
| AIA Australia | Log into My AIA portal → Go to Billing or Payment Preferences → Update bank account details. You can also call 1800 333 613 if you prefer phone assistance. | AIA My AIA |
| Aioi Nissay Dowa | Contact Toyota Insurance / Aioi Nissay Dowa customer service on 1300 552 679 to update your direct debit details. Currently no self‑service portal for payment method changes. | Toyota Insurance |
| Air Liquide Healthcare | Call 1300 360 202 or email au.healthcare@airliquide.com with updated banking details. Requires manual processing (no online portal for payment). | Air Liquide Healthcare |
| Alexandrina Council | Log into My Local Services portal or contact council on (08) 8555 7000 to update direct debit details for rates and services. | Alexandrina Council |
| ALI Group (Mortgage Protection) | Call 1800 006 776 or log into the policyholder portal (if available) to update payment details. | Ali Group |
| Alinta Energy | Login to My Account portal → Billing → Payment Options → Direct Debit → Edit → Enter new BSB and account number. | Alinta My Account |
| Alinta Energy / Alinta Sales Pty Ltd | Login to My Account → Billing → Update direct debit. Or call 13 37 02. | Alinta |
| Alite Edvantage (likely education provider) | Contact directly to update payment details. | N/A |
| Allianz Australia / Allianz Insurance | Login to My Allianz → Billing → Update payment method. Or call 13 1000. | Allianz |
| Allianz Insurance | Login to My Allianz portal → Payment & Billing → Direct Debit → Update bank account details. Or call 13 1000 for general insurance. | Allianz My Allianz |
| Amber Electric | Log into Amber app → Account → Payment method → Update bank account details. | Amber |
| Ambulance Service (state-based) | Typically requires calling your local ambulance subscription office (e.g. Ambulance Victoria 1800 648 484) to update direct debit details. Online self-service not widely available. | Ambulance Victoria |
| Amnesty International | Login to your Supporter Portal or call 1300 300 920 to update your donation direct debit details. | Amnesty Supporter Portal |
| ANF Subscription (Australian Nursing Federation) | Contact union directly or update via Member Portal. | ANMF |
| Angle Auto Finance | Contact customer service on 1300 568 555 to update your direct debit details. Requires manual processing (no online self-service). | Angle Auto Finance |
| ANMF SA Branch | Call (08) 8334 1900 or update through the Member Portal (if available) for union fee direct debits. | ANMF SA |
| ANMF SA Branch | Already covered earlier: Call 08 8334 1900 or update via Member Portal. | ANMF SA |
| ANMF Vic Branch | Members can update direct debit details via the Member Portal or by calling (03) 9275 9333. | ANMF Vic |
| Anytime Fitness | Login to the DebitSuccess Customer Portal → Manage Account → Update payment details. Alternatively, contact your local club directly. | DebitSuccess |
| Anytime Fitness | Login to DebitSuccess Customer Portal → Manage Account → Update payment details. | DebitSuccess |
| API Ltd (Australian Pharmaceutical Industries) | Call API Accounts team on (02) 9843 3000 to update direct debit details. | API Ltd |
| APIA Insurance | Log into My Account → Billing & Payments → Direct Debit → Update. Or call 13 50 50. | APIA My Account |
| APNA (duplicate – wwwapnaasnau) | Same as earlier: Members can update via MyAPNA or call 1300 303 184. | APNA |
| APNA (Nurses Association) | Members can update details by logging into My APNA or contacting 1300 303 184. | APNA |
| Are Media Pty Ltd (magazine subscriptions) | Call 1300 668 118 or log into Are Media Subscriptions Portal to update direct debit details. | Are Media Subscriptions |
| ARMA Trust Account | Typically requires contacting ARMA (Accounts Receivable Management Australasia) on 1300 363 394 to update bank details. | ARMA |
| Asteron Life | Call 1300 362 245 or login to My Asteron (if available) to update payment details. | Asteron |
| ATI Martial Arts Joondalup | Contact the dojo directly, as martial arts schools typically use third-party billing (e.g., DebitSuccess). | ATI Martial Arts |
| ATO (Australian Tax Office) | Update bank details for direct debits via Online Services (myGov → ATO) → Payment Plans → Edit Payment Method. Or call 13 11 42. | ATO Online Services |
| Attvest Finance | Call customer service on 1300 595 265 to update direct debit details. | Attvest |
| Aurora Energy (Tas) | Log into My Aurora portal → Account → Payment methods → Update direct debit. Or call 1300 13 2003. | Aurora Energy |
| Aussie Broadband | Login to MyAussie app or portal → Billing tab → Edit → Update BSB/account details. | Aussie Broadband Help |
| Aussie MPP (Mortgage Protection Plan) | Contact Aussie Home Loans customer service on 13 13 33 or your broker to update direct debit details. | Aussie Home Loans |
| Australian Bullion Company | Call 1300 987 995 or email to update direct debit details (no online self-service). | Australian Bullion |
| Australian Life Insurance | Contact customer support (varies by policy) to update direct debit details. | Australian Life Insurance |
| Australian Unity | Login to Online Member Services → Billing → Direct Debit → Update. Or call 13 29 39. | Australian Unity |
| AustralianSuper | Login to Member Online → Account → Payment details → Update. Or call 1300 300 273. | AustralianSuper |
| Automotive Food & Metals Union (AFM) | Contact your union branch directly to update direct debit details (varies by state). | AFM Union |
| AWU NSW Branch (Australian Workers Union) | Call 02 9391 3400 or update via Member Portal. | AWU |
| BankSA | Update direct debits with third-party providers individually. For new BSB and account details, provide to each company (BankSA cannot change external direct debits). | BankSA |
| Baw Baw Council | Update via eServices portal or call 5624 2411 to update rates direct debit details. | Baw Baw Council |
| Belmon | (Likely a local club/business – details vary). Customers should contact Belmon directly to update payment details. | N/A |
| Bendigo Bank | Bendigo cannot update direct debits with third parties. Clients need to notify each provider directly with the new BSB/account details. | Bendigo Bank |
| BizCover Insurance | Log into BizCover customer portal → Policy Management → Update billing details. Or call 1300 920 868. | BizCover |
| Blue Zebra Insurance | Contact your insurance broker or call 02 9290 8800 to update payment details. | Blue Zebra |
| BP Australia | For fuel card or business accounts: login to BP Plus Online → Account → Payment method → Update BSB/account details. | BP Plus Online |
| Brighte Capital | Log into Brighte Customer Portal → Billing → Update bank account details for repayments. Or call 1300 274 448. | Brighte |
| Brisbane City Council | Log into My Council or call 07 3403 8888 to update direct debit details for rates and services. | Brisbane City Council |
| BT Life Insurance | Call BT customer care 132 135 or login to BT Online (if available) to update direct debit details. | BT |
| Budget Direct | Login to Policy Manager portal → Payment Options → Update direct debit details. Or call 1300 139 591. | Budget Direct |
| Bupa Australia | Login to myBupa portal → Billing → Update payment details. Or call 134 135. | myBupa |
| Camp Australia | Login to Parent Portal → Payment details → Update bank account information. | Camp Australia Parent Portal |
| Campbelltown Council | Log into My Local Services portal or call (02) 4645 4000 to update direct debit details for rates and services. | Campbelltown Council |
| CAP Donation (Christians Against Poverty) | Call 1300 303 929 or update via donor services team by email. | CAP Australia |
| Cardi | (Unclear – possibly a local service or business). Clients should contact directly to update banking details. | N/A |
| CBHS Health Fund | Login to Member Centre → My Membership → Payment details → Update direct debit details. | CBHS |
| CCC (Child Care Centre) | Most centres use third-party billing (e.g., DebitSuccess or QikKids). Contact your centre directly to update BSB details. | N/A |
| CCC Early Learning | Contact the service directly to update direct debit details (likely via DebitSuccess or similar provider). | N/A |
| CDF (Catholic Development Fund) | Contact your local CDF office (varies by diocese) to update direct debit details. Typically requires a new direct debit form. | CDF |
| CEPU (Communications, Electrical & Plumbing Union) | Contact your branch office to update direct debit details (usually requires a new direct debit form). | CEPU |
| CFMEU Vic/Tas | Members can log into the Member Portal or call 03 9274 9100 to update direct debit details. | CFMEU Vic/Tas |
| CFMEU WA Mining & Energy | Contact the WA branch directly at 08 9228 6900 or via the Member Portal to update bank account details. | CFMEU WA |
| CGU Insurance | Login to My CGU portal → Policy → Payment options → Update bank details. Or call 13 24 81. | CGU |
| Childcare Payment (generic) | Most childcare centres use third-party billing (e.g., DebitSuccess, ChildCare EasyPay). Parents need to log into their childcare provider’s portal or contact the centre directly. | N/A |
| Christians Against Poverty (CAP) | Donors can update via donor services at 1300 303 929 or email. | CAP Australia |
| CIL Insurance (Caravan & RV) | Login to My CIL portal or call 1800 112 481 to update direct debit details. | CIL Insurance |
| City of Armadale | Update via eRates portal or call 08 9394 5000 to update rates direct debit details. | City of Armadale |
| City of Casey | Log into City of Casey eServices → Rates → Payment arrangements → Update direct debit details. Or call 03 9705 5200. | City of Casey |
| City of Charles Sturt | Update via Online Payments Portal or call 08 8408 1111. | City of Charles Sturt |
| City of Cockburn | Log into My Council portal or call 08 9411 3444 to update direct debit details. | City of Cockburn |
| City of Holdfast Bay | Call 08 8229 9999 or use eRates portal to update direct debit details for rates. | Holdfast Bay |
| City of Joondalup | Login to eRates or call 08 9400 4000 to update rates direct debit details. | City of Joondalup |
| City of Mandurah | Log into eRates or call 08 9550 3777 to update rates direct debit details. | City of Mandurah |
| City of Marion | Update via Council Online Services or call 08 8375 6000 to update direct debit for rates/services. | City of Marion |
| City of Mitcham | Call 08 8372 8888 or use eRates portal to update direct debit details for rates. | City of Mitcham |
| City of Monash | Update via Monash eServices → Rates → Direct Debit. Or call 03 9518 3555. | City of Monash |
| City of Playford | Log into Online Services or call 08 8256 0333 to update rates direct debit details. | City of Playford |
| City of Port Phillip | Update via Council eServices portal or call 03 9209 6777. | City of Port Phillip |
| City of Prospect | Update via Rates Online Portal or call 08 8269 5355 to update direct debit details. | City of Prospect |
| City of Rockingham | Use eRates portal or call 08 9528 0333 to update direct debit details. | City of Rockingham |
| City of Tea Tree Gully (TTG) | Update via Online Services portal or call 08 8397 7444. | City of Tea Tree Gully |
| City of Unley | Call 08 8372 5111 or use Online Payments portal to update direct debit details. | City of Unley |
| City of Victor Harbor (VH) | Call 08 8551 0500 or update through council’s eRates portal. | Victor Harbor Council |
| City of West Torrens | Update via Online Services portal or call 08 8416 6333. | West Torrens |
| City of Whittlesea | Login to Online Services portal or call 03 9217 2170. | City of Whittlesea |
| Clare Valley Council | Contact council directly on 08 8842 6400 to update direct debit details for rates. | Clare & Gilbert Valleys |
| Classics For A Cause | Login to Donor/Supporter Portal or call 1800 202 010 to update bank account details for raffle donations. | Classics For A Cause |
| ClearView Insurance | Login to My ClearView portal or call 132 977 to update payment details. | ClearView |
| Club Marine Insurance | Login to Club Marine Member Portal → Billing → Update payment details. Or call 1300 00 CLUB. | Club Marine |
| Coles Low Rate Mastercard / Coles No Annual Fee Mastercard | Login to Coles Credit Card Online Service Centre → Manage payments → Update bank account details. Or call 1300 306 397. | Coles Credit Cards |
| Colonial (Banking/Insurance) | Contact provider directly (varies by product). Colonial First State customers should use FirstNet or call support. | Colonial |
| Colonial First State (Col First State) | Login to FirstNet → Personal details → Bank account → Update. Or call 13 13 36. | Colonial First State |
| Columbus Capital (Origin Mortgage Management) | Contact Columbus Capital (trading as Origin MMS) via customer service 1300 767 023 to update direct debit details. | Origin MMS |
| Compassion Australia | Login to My Account donor portal → Update payment details. Or call 1300 22 44 53. | Compassion Australia |
| Coorara Primary School | Contact the school finance office directly to update direct debit details (often handled through school‑managed payment plans). | Coorara PS |
| CPSU (Community & Public Sector Union) | Login to Member Portal or call 1300 137 636 to update direct debit details. | CPSU |
| CreditLine (duplicate entry) | Same as Latitude Financial: Login to Latitude Service Centre → Payment details → Update BSB/account details. | Latitude |
| CreditLine (GEM / Latitude) | Login to Latitude Service Centre → Payment details → Update direct debit bank account details. | Latitude |
| Crown Lending | Contact Crown Lending directly (customer service or broker). Likely requires updated direct debit form. | Crown Lending |
| Crown Money | Contact Crown Money customer support to update repayment BSB details (generally handled internally by admin staff). | Crown Money |
| D J Hill & A H H | (Likely private/local account). Contact directly to update payment details. | N/A |
| Daktel | Contact customer service (telecommunications provider) to update bank account details. | Daktel |
| DanceStudioPro | Login to Parent Portal (DanceStudioPro system) → Payment Settings → Update bank account/credit card details. | DanceStudioPro |
| Defence Health | Login to Online Member Services → Payment Options → Update bank account details. Or call 1800 335 425. | Defence Health |
| DEFT Payments | Login to DEFT.com.au → Enter CRN → Manage payment methods → Update bank account details. | DEFT |
| DentiCare | Login to DentiCare Online Portal → Payment Plan → Update bank details. Or call 1300 633 472. | DentiCare |
| Derrimut 24:7 Gym | Update via Member Portal (typically DebitSuccess). Alternatively, contact your gym directly to update banking details. | Derrimut 24:7 |
| Diamond Energy | Login to My Account → Billing → Direct Debit → Update payment details. Or call 1300 838 009. | Diamond Energy |
| Dodo Services | Login to My Dodo → Billing & Payments → Update direct debit details. Or call 13 36 36. | Dodo My Account |
| DoT Vehicles (WA Dept of Transport) | Login to DoTDirect → My Profile → Payment details → Update. Or call 13 11 56. | DoTDirect |
| East Gippsland Water | Login to My Account or call 1800 671 841 to update direct debit details for water services. | East Gippsland Water |
| EastLink (Tolls) | Login to EastLink Account → Payment options → Update bank account. Or call (03) 9955 1400. | EastLink |
| Edstart | Login to Edstart Portal → Payment Plan → Update bank account details. | Edstart |
| Elders Insurance | Call your local Elders Insurance branch (details vary by state). Typically requires providing new direct debit details via phone. | Elders Insurance |
| ELGAS Limited | Login to My Account → Billing → Update bank account details. Or call 131 161. | ELGAS |
| EnergyAustralia | Login to My Account → Billing → Manage payment options → Update bank details. Or call 133 466. | EnergyAustralia |
| Engie (Simply Energy) | Login to MyAccount → Billing & Payments → Direct Debit → Update. Or call 13 88 08. | Simply Energy (Engie) |
| Ergon Energy | Login to Ergon Energy My Account → Billing → Payment Options → Update direct debit. Or call 13 10 46. | Ergon Energy |
| Esperance Anglican Community School | Contact the school finance office directly to update direct debit payment details. | Esperance Anglican |
| ETU Victoria (Electrical Trades Union) | Call 03 8329 0000 or update via the Member Portal. | ETU Vic |
| Exetel (Telco) | Login to My Exetel → Billing → Payment details → Update bank account. | Exetel My Account |
| EziPay / FailPay | Login to EziDebit / FailPay portal → Manage payment details → Update BSB/account details. | EziDebit |
| EzyReg Renewal (SA Government) | Login to EzyReg SA → Vehicle Registration → Payment details → Update. Or call 13 10 84. | EzyReg SA |
| Feelink Australia | Contact provider directly (small business/charity). | N/A |
| Fines Victoria | Login to Fines Victoria Portal → Payment plan → Update bank account details. Or call (03) 9200 8111. | Fines Victoria |
| Fiona Turner | (Likely private account). Contact directly. | N/A |
| First Option Credit Union | Login to Online Banking → Payments → Update. For external direct debits, notify each provider with your new account details. | First Option CU |
| Fitbox | Login to Fitbox Member Portal → Billing → Update payment method. | Fitbox |
| Fitness Alley Wollongong | Contact gym directly (likely managed via DebitSuccess). | N/A |
| Fitness Cartel | Managed through DebitSuccess or direct gym portal → Login → Payment details → Update. | Fitness Cartel |
| Fitness HQ 24/7 | Update via DebitSuccess Customer Portal or by contacting the club directly. | DebitSuccess |
| Fitness Passport | Login to Fitness Passport Member Portal → My Account → Payment details → Update. | Fitness Passport |
| FMC (Financial Counselling / FMC Australia) | Contact FMC directly at 03 9556 5333 to update payment details. | FMC |
| Forget Reg | (Vehicle registration reminder service). Contact provider directly. | N/A |
| Foxtel Management | Login to My Account → Billing → Update payment details. Or call 131 999. | Foxtel My Account |
| Frank Health Insurance | Login to My Member Account → Payment details → Update direct debit. Or call 1300 437 265. | Frank Health |
| Frederick Irwin Anglican School | Contact school finance office directly to update direct debit details. | Frederick Irwin |
| FSFL Fee (Fleet leasing/finance) | Contact finance company directly for updating direct debit details. | N/A |
| GCC (likely Gold Coast Council) | Login to My Account / eRates or call 1300 465 326 to update direct debit details. | City of Gold Coast |
| GCCC (Gold Coast City Council) | Same as above – use eRates portal or call 1300 465 326. | City of Gold Coast |
| GCWT (Gold Coast Water / Utilities) | Login to My Account or call 1300 000 928 to update direct debit details. | Gold Coast Water |
| GEDfit | Contact gym directly (likely using DebitSuccess or similar billing). | N/A |
| GEM Visa (Latitude Financial) | Login to Latitude Service Centre → Payment details → Update BSB/account. | Latitude |
| Genesis Melton (Gym) | Update via Member Portal (DebitSuccess) or directly with the gym. | Genesis Melton |
| GIO Insurance | Login to My Account → Billing → Direct debit → Update bank account. Or call 13 10 10. | GIO |
| Gippsland Water | Login to My Account or call 1800 050 500 to update direct debit details. | Gippsland Water |
| Globird Energy | Login to My Account → Payment details → Update. Or call 1300 856 509. | Globird |
| Glofox Payment | Login to your Gym Member Portal (powered by Glofox) → Billing → Update details. | Glofox |
| GMHBA Health Insurance | Login to Member Area → Payment details → Update bank account. Or call 1300 446 422. | GMHBA |
| GoCardless | Merchants: Login to GoCardless Dashboard → Settings → Bank details → Update. Customers: must update with the business billing via GoCardless. | GoCardless |
| Gold’s Gym Kennedy | Update via DebitSuccess portal or directly with the gym. | Gold’s Gym |
| Goodlife Cross Road (Gym) | Login to Member Portal or contact gym directly (uses DebitSuccess). | Goodlife Health Clubs |
| Goulburn Water | Login to My Account portal or call 1300 361 644 to update direct debit details. | Goulburn Valley Water |
| Greater Western Water | Login to My Account or call 13 44 99 to update direct debit details for water services. | Greater Western Water |
| Green Leaves Early Learning | Login to Xplor / OWNA parent portal → Billing → Update bank account details. | Green Leaves |
| Gregory M | (Likely private individual). Contact directly to update banking details. | N/A |
| GTL Renewable | Contact provider directly to update direct debit details. | N/A |
| Guardian Childcare | Login to Guardian Parent Portal (Xplor) → Payment details → Update. | Guardian Childcare |
| GWW (duplicate of Greater Western Water) | Same as above – login to My Account or call 13 44 99. | Greater Western Water |
| Gympie ARC – Swim | Contact venue directly (managed by Belgravia Leisure) to update direct debit details. | Gympie ARC |
| Hannah Wakefield | (Private individual). Contact directly. | N/A |
| Hapana (Gym software) | Login to Member Portal (powered by Hapana) → Payment details → Update. | Hapana |
| Happy Haven OSHC | Contact service directly (billing usually via DebitSuccess). | Happy Haven |
| Happy Valley Primary | Contact school finance office directly to update direct debit details. | Happy Valley Primary |
| HBF Health | Login to MyHBF portal → Payments → Update bank account details. Or call 133 423. | HBF My Account |
| HCF Health Insurance | Login to My HCF portal → Payment details → Update bank account. Or call 13 13 34. | My HCF |
| Headstart Early Learning | Contact centre directly (uses Xplor/OWNA billing systems). | Headstart |
| Health Partners | Login to Member Centre → My Membership → Payment details → Update. Or call 1300 113 113. | Health Partners |
| Health.com.au (part of Frank/GMHBA) | Login to Member Online → Payment details → Update bank account. Or call 1300 199 802. | health.com.au |
| Heights College | Contact school finance office directly to update direct debit details. | Heights College |
| HIF (Health Insurance Fund of Australia) | Login to MyHIF portal → Billing → Update payment details. Or call 1300 134 060. | HIF My Account |
| Hobsons Bay City Council | Update via Council Online Services or call 1300 179 944 to update direct debit for rates. | Hobsons Bay Council |
| Hollard Insurance | Contact customer service on 02 9253 6600. Some Hollard‑branded policies (e.g. Real Insurance, PetSure) can be updated via respective brand portals. | Hollard Australia |
| Honey & Co Pilates | Contact studio directly to update direct debit details (likely via MindBody/Stripe). | Honey & Co Pilates |
| Honey Insurance | Login to Honey Insurance Portal → Payment details → Update. Or call 137 137. | Honey Insurance |
| Hound Dog (Pet Service) | Contact provider directly to update bank details. | N/A |
| HSBC Credit Cards | Login to HSBC Online Banking → Credit Cards → Manage payment method → Update direct debit details. Or call 1300 308 008. | HSBC Australia |
| Hume City Council | Update via Council Online Services or call 03 9205 2200 to update direct debit details. | Hume City Council |
| humm BNPL | Login to humm Customer Portal → My Account → Payment methods → Update bank account details. | humm |
| humm90 (formerly humm Cards / Skye) | Login to humm90 Online Service Centre → Payment options → Update bank account. | humm90 |
| Hunter Water | Login to My Account → Payment options → Update direct debit. Or call 1300 657 657. | Hunter Water |
| Icon Water (ACT) | Login to My Icon Water → Billing → Payment methods → Update. Or call 02 6248 3111. | Icon Water |
| iiNet Limited | Login to My Account → Billing → Update payment details. Or call 13 22 58. | iiNet |
| Immanuel College | Contact school finance office directly to update direct debit details. | Immanuel College |
| Indigo Shire Council | Use eServices portal or call 1300 365 003 to update direct debit for rates. | Indigo Shire |
| inLIFE Wellness | Contact provider directly (likely gym/fitness billing via DebitSuccess). | inLIFE Wellness |
| InsideOut Coaching | Contact provider directly (small business). | N/A |
| Insurance Australia Limited (IAL) | Contact customer service for your branded policy (NRMA, SGIO, SGIC, RACV). Updates must be made via the brand’s portal. | IAG |
| InsuranceLine | Call 13 8884 to update direct debit details. (InsuranceLine is part of TAL). | InsuranceLine |
| Internode | Login to My Internode → Billing → Update payment details. Or call 13 66 33. | Internode |
| JMAM Martial Arts Joondalup | Contact dojo directly (billing often via DebitSuccess). | JMAM Martial Arts |
| Jump! Swim Baldivis | Login to Parent Portal (Jump! Swim) → Billing → Update bank details. Or contact the centre directly. | Jump! Swim Schools |
| Katie Eri | (Private individual). Contact directly. | N/A |
| Keithcot Farm Primary | Contact school finance office directly to update direct debit details. | Keithcot Farm PS |
| Kindy Patch Tenambit | Login to Xplor/OWNA Parent Portal → Billing → Update bank details. | Kindy Patch |
| King Gymnastics | Contact club directly (billing often through DebitSuccess or PaySmart). | N/A |
| Kingswim Bayside / Mernda | Login to Kingswim Parent Portal → Payment details → Update. | Kingswim |
| Kleenheat Gas | Login to My Account → Billing → Payment methods → Update direct debit details. Or call 13 21 80. | Kleenheat |
| Knox City Council | Use Council eServices or call 03 9298 8000 to update direct debit details. | Knox City Council |
| Largs Bay Swim Centre | Contact centre directly to update direct debit details. | N/A |
| Latrobe City Council | Use eServices portal or call 1300 367 700 to update direct debit. | Latrobe City |
| Laverton Parish | Contact parish office directly to update direct debit (often requires a new direct debit form). | N/A |
| LDH Fund (Latrobe District Hospital Fund) | Login to Member Portal or call 1300 362 144 to update banking details. | Latrobe Health Services |
| Leaptel (Internet) | Login to My Account → Billing → Update bank account. Or call 1300 205 327. | Leaptel |
| Lets Insure | Call 1300 499 499 to update direct debit details for policies (life, funeral, pet insurance). | Lets Insure |
| Life Debit | Contact provider directly (third-party payment processing). | N/A |
| Linkt (e.g., tolls) | Log into your account or Linkt app → go to Payment details or Auto top-up → select Bank account tab → enter account name, BSB, and account number → accept the Direct Debit Service Agreement → click Save. | Linkt |
| Linkt website | Login to Linkt Account → Payment options → Bank account → Update BSB/account details. Or call 13 33 31. | Linkt |
| Lisa Happy Feet | Contact provider directly (likely a local childcare/fitness service). | N/A |
| Lost Dogs Home (Charity) | Login to Supporter Portal or call 03 9329 2755 to update donation payment details. | Lost Dogs Home |
| Luistro Combat Academy | Contact martial arts academy directly (billing often through DebitSuccess or PaySmart). | N/A |
| Lumo Energy Australia | Login to My Account → Billing → Payment methods → Update direct debit details. Or call 1300 115 866. | Lumo Energy |
| Mako’s Health Club | Contact gym directly (likely managed via DebitSuccess). | Mako’s Health Club |
| MBAUD Payments | (Third-party payment processor). Clients need to update details with the service provider that uses MBAUD. | N/A |
| MBRC (Moreton Bay Regional Council) | Login to MyCouncil or call 07 3205 0555 to update direct debit details. | Moreton Bay Council |
| MCC (various councils) | Contact local council directly (MCC could be Melbourne City Council, etc.). Example: Melbourne City Council – call 03 9658 9658. | Melbourne City Council |
| Medibank Life / Medibank Private | Login to My Medibank → Payments → Direct debit → Update details. Or call 132 331. | Medibank |
| Medibank | In My Medibank app or online: go to Payments → Direct debit → click “Edit” next to account details → choose new bank account or credit card tab → enter details → Save/Confirm. | Medibank |
| Medicare / Services Australia | Sign into myGov → open Medicare → go to My details → click Edit under Bank details → enter new account name, BSB, and account number → click Save bank details → confirm changes. | Services Australia |
| Melton City Council | Update via eServices portal or call 9747 7200. | Melton City Council |
| MEU QLD (Mining & Energy Union) | Contact Queensland branch directly to update direct debit details. | MEU QLD |
| Mezzino J T | (Likely private individual). Contact directly. | N/A |
| MGA EziPay Pty Ltd | Login to MGA EziPay portal or call 1300 135 954 to update direct debit details. | MGA EziPay |
| Mindbody Payments | Login to your Mindbody Account (for gym/studio) → Billing → Update payment details. | Mindbody |
| Mitchell Shire Council | Login to eServices or call 5734 6200 to update direct debit. | Mitchell Shire |
| MLC (Life / Superannuation) | Login to MLC Online → Payment details → Update. Or call 132 652. | MLC |
| Momentum Energy | Login to My Account → Billing → Direct debit → Update. Or call 1300 662 778. | Momentum Energy |
| MoneyPlace | Email service@moneyplace.com.au with your new BSB, account number, and account name—MoneyPlace will update your direct debit details. | MoneyPlace |
| Morialta Secondary (School) | Contact school finance office directly to update direct debit details. | Morialta Secondary |
| NAB Card Autopay | Login to NAB Internet Banking / App → Credit Cards → Manage Autopay → Update bank account. | NAB Internet Banking |
| Nectr Energy | Login to My Account → Billing → Payment details → Update direct debit. Or call 1300 111 211. | Nectr |
| NEOS Life Insurance | Login to MyNEOS Portal or call 1300 090 188 to update direct debit details. | NEOS Life |
| Next Generation Health Club | Login to Member Portal (often DebitSuccess) or contact club directly. | Next Gen Clubs |
| NIB Health Insurance | Login to nib Online Services / App → Payment details → Update direct debit. Or call 13 16 42. | nib |
| Nido Early School | Login to OWNA/Xplor Parent Portal → Billing → Update bank details. | Nido Early School |
| NobleOak Insurance | Call 1300 041 494 or login to Customer Portal (if available) to update direct debit details. | NobleOak |
| North East Regional (Council/Water) | Contact provider directly (likely council/water authority). | N/A |
| NRMA (duplicate entry) | Same as RACQ/NRMA earlier: Login to My NRMA → Billing → Update direct debit. | NRMA |
| NRMA Insurance | Login to My NRMA → Payment methods → Update direct debit. Or call 132 132. | NRMA |
| NSO (possibly Non-State Schools Organisation or charity) | Contact provider directly. | N/A |
| NTE Union (National Tertiary Education Union) | Login to NTEU Member Portal or call 03 9254 1910 to update direct debit details. | NTEU |
| Plus Fitness (Gyms) | Login to Member Portal (DebitSuccess) → Update payment method. | Plus Fitness |
| Plusmarg (Finance / Payments) | Contact provider directly to update direct debit details. | N/A |
| Police Health Fund | Login to Online Member Services → Billing → Update. Or call 1800 603 603. | Police Health |
| Port Pirie Regional Council | Update via Council Online Services or call 08 8633 9777. | Port Pirie Council |
| Portside (likely business or gym) | Contact provider directly to update payment details. | N/A |
| Powershop Energy | Login to My Account → Billing → Update bank account. Or call 1800 462 668. | Powershop |
| Powertorque Finance | Contact Powertorque Finance on 1300 664 112 to update repayment details (no self-service portal). | Powertorque Finance |
| PremCBA Youi (Insurance via Commonwealth Bank) | Update direct debit via Youi Customer Portal or call 13 YOUI (9684). | Youi |
| Premium Payments (third-party billing service) | Login to Premium Payments Customer Portal → Billing → Update bank account. | Premium Payments |
| Price (unclear – possibly a local provider) | Contact business directly to update direct debit details. | N/A |
| Primus Telecom (M2 / Dodo Group) | Login to My Account → Billing → Payment details → Update bank account. Or call 13 36 36. | Primus Telecom |
| Qantas Health Insurance | Login to Qantas Insurance Portal → My Account → Payment details → Update. | Qantas Health |
| Qantas Insurance (Life, Travel, Car) | Login to Qantas Insurance Portal → Payment details → Update. | Qantas Insurance |
| QBE Insurance | Login to QBE Online Portal → Billing → Update direct debit. Or call 133 723. | QBE |
| Qld Urban Utilities | Login to MyAccount → Billing → Update direct debit. Or call 13 26 57. | Urban Utilities |
| QNMU (Queensland Nurses & Midwives Union) | Login to Member Portal or call 07 3840 1444 to update direct debit details. | QNMU |
| QP Goodstart Glebe / Move Coll Kids / Portside / Project Gap / Trinity Montessori | These are childcare/education providers using OWNA/Xplor systems. Parents can log in via Parent Portal → Billing → Update bank account. | Goodstart |
| QPR Finance Pty Ltd | Contact QPR Finance directly to update repayment details. | QPR Finance |
| QuickFit Company Gym | Contact gym directly (billing often via DebitSuccess). | N/A |
| RAA (SA – Royal Automobile Association) | Login to myRAA → Payments → Update bank account details. Or call 08 8202 4600. | RAA |
| RACI (Royal Australian Chemical Institute) | Login to Member Portal or call 03 9328 2033 to update payment details. | RACI |
| RACQ Assistance | Login to My RACQ → Billing → Update direct debit details. Or call 13 1905. | RACQ |
| RACQ Insurance | Login to My RACQ → Insurance → Payment details → Update. | RACQ Insurance |
| RACT Insurance (Tasmania) | Login to My RACT → Payment details → Update. Or call 13 27 22. | RACT |
| RACV Assistance (Victoria) | Login to My RACV → Payments → Update direct debit. Or call 13 72 28. | RACV |
| RACV Finance Ltd | Login to My RACV Finance → Loan account → Update repayment details. | RACV Finance |
| RACV Insurance | Login to My RACV → Insurance → Billing → Update payment details. | RACV Insurance |
| Raiz Investment / Maintenance Fee | Login to Raiz App → Account Settings → Payment details → Update bank account. | Raiz |
| Rates / Property (generic) | Login to your local council’s eRates portal → Update direct debit details. | N/A |
| Real Life Insurance | Contact Real Insurance customer service on 1300 377 325 to update direct debit details (part of Hollard). | Real Insurance |
| Red Energy | Login to My Account → Payment methods → Update direct debit. Or call 131 806. | Red Energy |
| Redland City Council | Update via MyCouncil portal or call 07 3829 8999. | Redland City Council |
| RedUnion | Contact union directly (umbrella org for smaller unions). | RedUnion |
| Resolution Life | Login to Resolution Life Customer Portal or call 133 731 to update direct debit details. | Resolution Life |
| Revo Fitness (Gyms) | Login to Member Portal or contact gym directly (billing often via DebitSuccess). | Revo Fitness |
| Roar Active CB (Gym/Club) | Contact gym directly (billing often via DebitSuccess). | N/A |
| Royal Automobile Club (WA or Tasmania) | Login to MyRAC → Billing → Update direct debit. Or call 13 17 03. | RAC WA |
| RSPCA Australia (Donations / Pet Insurance) | Donations: call 1300 777 221 or update via donor portal. Pet insurance: log in to respective brand portal (managed by PetSure). | RSPCA |
| RT Health Fund | Login to Online Member Services → Billing → Update. Or call 1300 886 123. | RT Health |
| Rural City of Murray Bridge | Update via Council Online Services or call 08 8539 1100. | Murray Bridge Council |
| Ryderwear Gym | Contact gym directly (billing often via DebitSuccess). | Ryderwear |
| SA Fines (Fines Enforcement SA) | Login to Fines SA Portal → Payment plan → Update bank account. Or call 1800 659 538. | Fines SA |
| SA Water Corporation | Login to My Account → Billing → Payment methods → Update. Or call 1300 650 950. | SA Water |
| Sacred Heart College | Contact school finance office directly to update direct debit details. | Sacred Heart College |
| Save the Children | Login to Supporter Portal or call 1800 760 011 to update donation direct debit details. | Save the Children |
| SCF Group (Finance/Leasing) | Contact SCF directly to update direct debit details. | SCF Group |
| SDA Schools WA (Seventh-Day Adventist) | Contact school finance office directly to update direct debit details. | Adventist Schools WA |
| Secure Funding Pty Ltd | Contact provider directly (finance company). | N/A |
| Shannons Insurance | Login to My Shannons → Payment details → Update. Or call 13 46 46. | Shannons |
| Shellharbour City Council | Use Council eServices or call 4221 6111 to update direct debit details. | Shellharbour Council |
| Sheppard G F | (Likely private provider). Contact directly. | N/A |
| Signature Orthodontics | Contact practice directly to update direct debit details (often uses DentiCare). | Signature Orthodontics |
| Simply Energy | Login to MyAccount → Billing → Payment methods → Update direct debit. Or call 13 88 08. | Simply Energy |
| Skylark Sports | Contact gym/club directly (billing often via DebitSuccess). | Skylark Sports |
| SmartRider (WA Public Transport) | Login to My Account Transperth → AutoLoad → Update payment details. | SmartRider |
| SMDP Sheidow Park (School/Parish) | Contact directly to update direct debit details. | SMDP School |
| Smile Council (Dental) | Contact practice directly or via DentiCare portal. | Smile Council |
| Solstice Energy | Contact retailer directly or log into customer portal (if available) to update direct debit details. | N/A |
| South East Water | Login to MySouthEastWater → Billing → Direct debit → Update bank account. Or call 131 694. | South East Water |
| Southern Barossa (Council/Service) | Contact provider directly to update direct debit details. | N/A |
| Southern Phone Company | Login to My Southern Phone → Billing → Payment details → Update bank account. Or call 13 14 64. | Southern Phone |
| Sovereign Broking | Contact finance/insurance broker directly to update direct debit details. | N/A |
| SpinTel (Internet/Phone) | Login to My Account → Billing → Payment details → Update. Or call 13 22 10. | SpinTel |
| Spriggy (Kids Debit Card) | Login to Spriggy App → Parent Wallet → Payment details → Update. | Spriggy |
| SRO-PAO (State Revenue Office – Payroll/Assessments) | Login to your state’s Revenue Office Portal (e.g., Victoria SRO) → Update bank account for payment plans. | SRO Victoria |
| St Bernadette Primary School | Contact school finance office directly to update direct debit details. | N/A |
| St George Bank (Credit Cards / Direct Debit) | Login to St.George Internet Banking → Manage Payments → Update direct debit. | St.George |
| St Joseph Clare / Hect | Contact the Catholic school/parish finance office directly. | N/A |
| St Kevin’s School HP | Contact school finance office directly. | St Kevin’s College |
| St Mark’s Port | Contact parish/school directly. | N/A |
| St Michael’s (School) | Contact finance office directly. | St Michael’s |
| St Peters Cranbourne | Contact school finance office directly. | St Peter’s College |
| ST Solar Vic (Solar Rebates) | Login to Solar Victoria Portal → Payment plan → Update bank details. | Solar Victoria |
| Star of the Sea (School) | Contact school finance office directly. | Star of the Sea |
| Sumo Energy | Login to My Account → Billing → Update payment details. Or call 13 88 60. | Sumo |
| Suncorp (Insurance, Banking, Loans) | Login to Suncorp Online Banking / App → Manage payments → Update direct debit. Insurance customers: call 13 11 55. | Suncorp |
| Suncorp Bank / Metway | Login to Suncorp Internet Banking / App → Manage payments → Update. External direct debits must be updated with each provider individually. | Suncorp Bank |
| Supagas Pty Ltd | Call 13 78 72 or email accounts@supagas.com.au to update direct debit details. | Supagas |
| Superloop (Internet) | Login to Superloop My Account → Billing → Update bank account details. | Superloop |
| Sure (Insurance) | Contact Sure Insurance on 1800 007 467 to update direct debit details. | Sure Insurance |
| SurgeFit Clarkson (Gym) | Contact gym directly (billing often via DebitSuccess). | SurgeFit |
| Sydney Water | Login to My Account → Payment options → Direct Debit → Update bank account. Or call 13 20 92. | Sydney Water |
| Synergy Retail (WA Energy) | Login to My Account → Payment methods → Update. Or call 13 13 53. | Synergy |
| TAL Life Limited (Insurance) | Login to MyTAL Portal → Billing → Update. Or call 1300 209 088. | TAL |
| Tangerine Telecom | Login to My Tangerine → Billing → Update bank account. Or call 1800 211 112. | Tangerine |
| Tango Energy | Login to My Account → Billing → Payment methods → Update. Or call 1300 859 799. | Tango Energy |
| Tas Gas Retail | Login to My Account or call 1800 750 750 to update direct debit details. | Tas Gas |
| TasWater | Login to MyTasWater → Payments → Update bank account. Or call 13 6992. | TasWater |
| Taurus Motor Finance | Call 1300 332 326 to update repayment details (no online portal). | Taurus Finance |
| Teachers Health | Login to Online Member Services → Payment methods → Update direct debit. Or call 1300 728 188. | Teachers Health |
| TelcoPay | Contact TelcoPay provider directly (billing aggregator). | N/A |
| TeleChoice | Login to My Account → Billing → Update bank account. Or call 1300 835 324. | TeleChoice |
| Telecom Billing (Generic / Legacy accounts) | Contact provider directly to update bank account details. | N/A |
| Telstra (Binge, Kayo, Spotify billed via TLS)* | Login to My Telstra App → Subscriptions → Manage direct debit. | Telstra Subscriptions |
| Telstra Services | Login to My Telstra app → Payments → Manage direct debit → Update bank account. Or call 13 22 00. | Telstra |
| The Centre for Healing | Contact organisation directly to update direct debit details. | Centre for Healing |
| The Children’s Centre / Family Tree (childcare services) | Contact centre directly (billing often via OWNA/Xplor). | N/A |
| The Messaging Company (Email hosting) | Login to Customer Portal or contact support. | The Messaging Company |
| TMR Product Payments (Transport & Main Roads QLD) | Login to TMR Online Services → Payments → Update bank details. | QLD TMR |
| Toowoomba Regional Council | Login to MyCouncil portal or call 131 872 to update direct debit. | Toowoomba Council |
| Torrens Valley (Council/School) | Contact provider directly to update direct debit details. | N/A |
| Town of Gawler (Council) | Update via Council Online Services or call 08 8522 9211. | Town of Gawler |
| Toyota Finance | Login to Toyota Finance Portal or call 137 200 to update repayment bank account details. | Toyota Finance |
| TPG Internet | Login to My Account → Billing → Update bank account details. Or call 13 14 23. | TPG My Account |
| Transport for NSW (Tolls/Regos) | Login to Service NSW → My Services → Update payment details for vehicle rego, tolls, etc. Or call 13 77 88. | Service NSW |
| Treasured Tots (Childcare) | Login to OWNA/Xplor Parent Portal → Billing → Update direct debit. | Treasured Tots |
| Trinity College (Schools) | Contact school finance office directly to update direct debit details. | Trinity College |
| Union Health (Health Fund) | Login to Member Online → Billing → Update payment method. Or call 1300 661 283. | Union Health |
| Uniti Internet | Login to Uniti My Account → Billing → Payment details → Update. Or call 1300 847 201. | Uniti |
| Unitywater (QLD) | Login to My Account → Billing → Payment methods → Update direct debit. Or call 1300 086 489. | Unitywater |
| Urrbrae Agricultural High School | Contact school finance office directly. | Urrbrae High |
| UWU (United Workers Union) | Login to UWU Member Portal or call 1800 805 027. | UWU |
| VetPay Pty Ltd | Login to VetPay Portal → Account → Update bank details. Or call 1300 657 984. | VetPay |
| VicRoads Online / Recurring Payments | Login to VicRoads MyVicRoads → Vehicle registration → Payment details → Update direct debit. | VicRoads |
| Victoria Park (Council) | Login to My Council or call 08 9311 8111. | Town of Victoria Park |
| Village Early Education | Login to OWNA/Xplor Parent Portal → Billing → Update. | Village Early Education |
| Virgin Insurance | Login to Virgin Money Portal → Billing → Update. Or call 13 81 51. | Virgin Insurance |
| Vodafone Australia | Login to My Vodafone → Billing → Update direct debit. Or call 1300 650 410. | My Vodafone |
| VPA (Victorian Principals Association) | Contact association directly to update direct debit. | VPA |
| WA Police Union | Login to Member Portal or call 08 9321 2155 to update direct debit details. | WA Police Union |
| WA Prison Officers Union | Contact union directly (WAPOU office). | WAPOU |
| Water Corporation (WA) | Login to My Water → Billing → Payment methods → Update direct debit. Or call 13 13 85. | Water Corp |
| Westernport Regional (likely council) | Contact provider directly to update direct debit details. | N/A |
| Westfund Health Insurance | Login to Online Member Services → Payments → Update bank account. Or call 1300 937 838. | Westfund |
| Westnet (Internet – iiNet Group) | Login to MyAccount → Billing → Payment details → Update. Or call 13 19 17. | Westnet |
| Westpac Life Insurance | Login to Westpac Life Portal or call 132 032 to update direct debit details. | Westpac |
| WFI (Insurance) | Contact WFI on 1300 934 934 to update direct debit details (no online portal). | WFI Insurance |
| Wodonga City Council | Login to eServices or call 02 6022 9300 to update direct debit. | Wodonga Council |
| Wollongong City Council | Use Online Services or call 02 4227 7111 to update direct debit details. | Wollongong Council |
| Woolworths Insurance | Login to My Insurance Portal → Payment details → Update. Or call 1300 10 1234. | Woolworths Insurance |
| World Vision Australia | Login to Supporter Portal or call 13 32 40 to update donation direct debit details. | World Vision |
| Wyndham City Council (VIC) | Login to MyWyndham portal or call 1300 023 411. | Wyndham Council |
| Yarra Valley Water | Login to My Account → Billing → Payment methods → Update. Or call 1300 853 811. | Yarra Valley Water |
| YMCA (Gyms/Services) | Login to YMCA Member Portal or contact your local YMCA directly (billing often via DebitSuccess). | YMCA |
| ZipMoney (BNPL) | Login to Zip App / Web Portal → Payments → Direct debit → Update bank details. | Zip |
| Zurich Australia Ltd / Zurich Life | Login to My Zurich portal → Policy → Payment details → Updat. Or call 131 551. | Zurich |
Frequently Asked Questions (FAQs)
A BSB (Bank-State-Branch) number is a six-digit number used to identify banks and branches across Australia. The number is used to facilitate correct payments to and from customer accounts, when used together with a customer’s account number.
As part of our commitment to deliver a better payments experience for you, we will be switching to a new banking provider. Unfortunately this means our previously issued BSB will need to change.
The deadline to update third parties is 30 November 2025.
Contact us for further information
We’re here to help you move forward financially. Call us on 1300 882 981 or email clientcare@crown.money for assistance.
